Warranty & Returns Policy

Replacement, Exchange, or Refund Policy (for products with technical issues within warranty period):

• Replacement, exchange, or refund available for products with technical issues within the warranty period.
• Customers must raise a complaint on Sri Express's website within 24 hours from the delivery date for damaged products.
• No refund or exchange for products without damage or technical issues.
• Refunds only for the actual product price; delivery charges and processing fees are non-refundable.

Customer Satisfaction (Standard Return Policy):

• Return for replacement or exchange within: 7 days
• Return for refund within: 3 days
• Restocking Fee: Yes, 15%

Promotional, Deals, Sale, Discount, and Selling with Super Low Price Products Standard Return Policy:

• Return for replacement within: Not applicable
• Return for refund within: 24 hours
• No warranty, replacement, or refund for promotional, sale, discount, or super low price products.

Conditions Not Acceptable for Return, Warranty, and Replacement:

• Physical damage
• Missing warranty indication on the invoice
• Missing manufacturer labels or warranty labels
• Missing parts or accessories from the original packaging
• Return without the original invoice
• Non-compliance with manufacturer warranty or customer satisfaction policies
• Mobile Phones, Smart Phones:
• Missing the manufacturer label containing model number and part number
• Missing the manufacturer warranty label
• Missing parts, box, headphones, or any other accessories from the original box
• Not satisfying the manufacturer warranty policy
• Not satisfying the Customer Satisfaction policy

Tablets Standard Return Policy:

• Return for replacement within: 7 days
• Return for refund within: 3 days
• Warranty pick-up and drop-off  free of charge within 7 days for warranty-related issues; delivery charges apply for exchanges.

Conditions Not Acceptable for Return, Warranty, and Replacement (Tablets/Electronics):

• Physical damage
• Missing manufacturer labels or warranty labels
• Missing parts or accessories from the original packaging
• Return without the original invoice
• Non-compliance with manufacturer warranty or customer satisfaction policies

Standard Return Policy for Non-Warrantied Products:

• Return for refund within: Not applicable
• Return for replacement within: Not applicable
• Restocking Fee: No
• Warranty: No
• Non-warrantied products cannot be returned.

Health and Beauty Products Warranty Policy:

• Health and beauty products are not covered under warranty, replacement, or refund policies at Sri Express.